Two fairly major issues: 1) Editing issues: the email editing interface is very sluggish, and starting to become unreliable. It takes 10-30 seconds to save changes to edits. I have lost track of thoughts and edits during these sessions, leading to delays. 2) Contact: Why do we have to contact via form? I wish we could use email so I have record copies of my conversations, and less friction during customer support.
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