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Hi! I have a person signed up for our newsletter/emails. Her email address is firstname.lastname@example.org however the emails appear to be going to a different woman of the same name whose email address is lastname(dot)email@example.com
The second woman keeps emailing us to be removed from our list, but I don't see her email address anywhere in our database. She forwarded the email she received, and in the unsubscribe line it sayd "unsubscribe firstname.lastname@example.org" (NOTE: there's NO DOT between the last and first names) Why is she receiving it? I don't want to remove the first woman because she reads the emails and works with the clientele our non-profit serves.
Has anyone else had this issue with gmail? What should I do?
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Please fix whatever is going on with your "verify email" process. I've tried three times to get an email verified and she hasn't received the verification emails. They're not in spam either. They just never showed up.
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