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Thanks for the reply, but it still doesn't make sense. This was our very first campaign, sent May 5. When I look up this particular contact, it has this as the engagement history: 5/5/15 2:04 pm Sent EOLCNY First Announcement 5/5/15 2:04 pm Email bounced as Suspended for EOLCNY First Announcement How could it be suspended on the very first day it was sent? There does not appear to be any record of a second bounce. (The email is defintely existant, I send other emails to the contact at this address all the time).
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A customer said they weren’t receiving our emails. I checked our contacts list and saw they had been bounced as suspended after our first email to them. The explanation was that it “had been bounced multiple times and was no longer deliverable.” This doesn’t make sense. What happened? It was the very FIRST email that had ever been sent to them, in our very first campaign, so how could it have been bounced multiple times?
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