I appreciate the service you provide but I now feel like I am trapped into it. You provide no way to downgrade easily nor do you easily allow clients to delete their billing information and/or delete their accounts knowing they will be refunded for monies taken but not applied yet. You should at least offer us what we are required to offer the people we are using your service to email. Then you provide a number for a customer service center that has weekends off. Again, I can appreciate your service and being able to give your employees the weekend off but I can't help feeling trapped without recourse to or anyone to speak to about it. Where is my customer service? What is my recourse? Why is there no one available to talk to?
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