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About HeatherW549
HeatherW549
Occasional Contributor
since
07-13-2015
06-27-2019
6
Posts
1
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0
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11-13-2017
05:33 PM
1 Kudo
The event software used to have a backdoor to the registration form that was open to the sys admin, and ran independently of whether or not registration was closed. I talked to a manager today who confirmed this backdoor broke during a recent upgrade. Please reinstate this backdoor. After registration closes, it's very common for a handful of people to re-register so they can change their payment method from check to credit card. In the past I could give them the override-URL that gave me the registration form despite registration being closed. Now I have to re-open registration to let them re-register themselves. It's a risk to my catering head count numbers to have to open it back up. Please reinstate the sys admin backdoor to the registration form. Thank you.
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11-13-2017
05:30 PM
Your phone support is insufficient. I'm guessing a new parent company bought Constant Contact 1-2 years ago and defunded phone support positions because in the last 1-2 years, every time I call I have to wait a minimum of 10 minutes. Today I waited 22 minutes before talking to the first person, then another 10min to be transferred to a manager, but I hung up because I just couldn't take it anymore. Manager called me back 5-10min later. It took every ounce I had not to lose my patience and end up super grumpy after having to wait so long. Fortunately the woman I spoke to was helpful. PLEASE HIRE MORE PHONE AGENTS! PLEASE! It used to be one of your best selling points. Now it's making me think I should shop around for a better service.
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09-07-2016
01:04 PM
Does this mean that ConstantContact decided against making this change?
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08-10-2016
05:01 PM
Right now, the wording describing event registration late fees is misleading: "$325 after Sunday October 2, 2016" is referring to the price changing at midnight between Oct 1st and Oct 2nd, so the word "after" should change to "starting." Leaving it as it is will mislead applicants and runs the risk of disgruntling future registrants who see they have until Oct 2, because the price changes AFTER Oct 2nd. Please change this ASAP! I have a live event right now! Thanks!
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06-27-2016
01:11 PM
In your interface redesign you removed a centralized access point to all emails created, regardless of event. This doesn't make any sense. Please bring it back!!!!
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07-13-2015
12:08 PM
I am stuck in a crack between ConstantContact & WePay--since the registrants for my conference are not forwarding their business offices their payment receipts, and sometimes those payment receipts are blocked by institutional firewalls, as the Registrar, the business office staff from multiple institutuions are asking me to give them payment receipts. THis is a reasonable request but WePay says ConstantContact has to do this, and ConstantContact says WePay has to do this. So I'm out of luck, as are the accounting practices of the institutions my registrants are from. This could easily be solved in 2 ways: 1. by adding a "Send Payment Receipt" akin to "Send Event Confirmation" link from the Registrant Details page; 2. allow the user account to generate payment receipts and forward at will. Thanks!
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