If you really cared about your Customers, you would offer a way to resolve this and provide refund for unused portion of my payment. I was a loyal Customer for 12 years! Paid thousands of dollars and helped you to build your company. Now, because I missed your refund window (5 days after payment!) by only 20 days your company refusing to help me. 5 Days Refund window! Who does it? I never heard of such thing. Most companies offer at least 30 days, and some even more.
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