To whomever can assist -
We recently hired a new salesmen. In anticipation, it appears we put what we knew would be their email address about a week before they actually started -- and accidentally sent them an email that bounced....as suspended immediately.
I do not understand how they could be suspended before that email was even created - I understand that 'anyone else on the CC database may have tried to email them' but - this person didn't exist at the company before two days ago. So, who could possibly have been emailing them besides myself?
They then had a second one bounce yesterday again as suspended - I'd assumed that the "15 day hold" would have taken them off this list but, now I'm concerned that they will continue to be suspended. (It appears that they may be a rehire so there is a chance that I had added them into the system and forgot about it a year ago before taking them out?)
This coincides with a problem I've been having for multiple months (from what I understand, an employee at RW Connection tried to fix this in August but I was only just informed it was never fixed) -- two different employees of our own company are marked as suspended, resolutely. So, this makes three.
My question is WHERE can I call and request CC replace them as active contacts, since nothing in the 15 day holds/etc, appears to be working?
Is there away I can whitelist anything from our IP as well? It's frustrating to think new employees won't get the emails that keep them in the loop...
The emails are:
Steve Boyer -
Bob Bowman -
Scott Bruck -
Please help! Thank you,
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