OK, haven't called in for a while but where as before I had a woman's voice anwering my call-in (and this voice had a name, Mary Ann or something like this) who apologized for the delay but assured me that you folks were taking care of other subscribers and would be with me as soon as they could. Well, that lady's voice went away and now I'm talking to R2D2 ("who can understand full voice recognition ... ") and some other cyptologic intake verbage that was not at all very human. Efficient, yeah, but not warm, not friendly, not human? Constant Contact is about human, yes? So, your first line of customer service should be human and inhuman, that offends me. Solution? Bring back the other woman's voice merging that perceived warmth and hospitality with the boolean efficiency of the current 3PT0 ... now, you have the perfect disception. Or, you can bring back real people to take the call and route them the old fashioned way. People would then have jobs but I digress. Questions? Let me know. Thanks! Louie 305-796-2914
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