The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.
Hi @Desi_B I don't really know yet whether the issue has been fixed. Only time will tell! You asked " When it comes to adding yourself to the clients account to get notifications, did you add yourself under the contacts tab initially? Or what was the process you went through to add yourself?" - No, I did not add myself under the contacts tab. It was during the process of editing or scheduling a newsletter, and there was an option in the right-hand column to do something like adding myself as a recipient for notifications. After I selected to do that, it asked me to verify my email address, which I did. I'm sorry I didn't capture a screenshot, and as I said, I am new to Constant Contact. Does that give you a clue to what occurred?
... View more
Hi @Tiago_R Thanks for the suggestion. I tried editing some recent campaigns and editing the header as per your instructions, but the details were correct and did not include my email address. I then tried copying one of the campaigns that I knew was a problem, and still, the header details were correct. Even while these headers appeared correct, all newsletters have been sent with my personal email address showing as the sender! So the problem seems to run deeper than individual campaigns. So I went into Manage My Settings and then clicked on Verify Address. I remember that Constant Contact asked me to verify my address when I tried to add myself as a recipient for notifications. My personal address was listed along with the official ones in the Verification Status list and I was able to delete it. I still don't know why my address was being used as the default sender for ALL newsletters, especially since it was in the sixth position from the top of the list. But I am hoping now that Constant Contact will no longer use it on all campaigns! So time will tell. This is still a mystery and I would appreciate your further comments, thanks.
... View more
I'm new to Constant Contact, and had to login to this, my client's account, to amend a newsletter last week. During the process, I tried to add myself as a recipient to receive notifications about the newsletter, never realising that THE NEWSLETTER WOULD GET SENT SHOWING MY PERSONAL EMAIL ADDRESS AS THE SENDER. This is now affecting all newsletters on the account. How do I fix the sender address? Can anyone advise me (as I am unable to contact support via chat or international phone even within the stated available hours)?
... View more