I just spoke with a rep by the name of re: IBIS Foundation. spoke over me, did not accomplish what I asked and said I would have to wait 5-7 business days for a call back from a manager. Firstly, that is a ridiculous amount of time by any standard to make a customer wait for a call back and the secondly, when your customer service reps have poor manners, it speaks volumes about your service model.
The IBIS Foundation is a not for profit parent booster club for a public school in Miami. Since our Miami Dade School System has dramatically altered our 2020-2021 school year, we simply cannot afford services we will not use. Taking funds in advance for services that will ot be provided and refusing a refund is just bad business. Factor in that this is a nonprofit public school organization and its even worse. I asked that the service be cancelled and a refund for unused months be granted. placed me on hold for over 5 minutes, cancelled the service and stated she would not issue a refund. When I stated that the service should absolutely not have been cancelled without a refund issued as it was paid in advance, she stated that I could not otherwise speak to a manager. This is insane.
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