I rarely have any complaints and I think your service is excellent. However, this new voicemail system is terrible. In the past, all I had to do was press two numbers and I was immediately put in touch with a technical representative. Now, I had to identify myself to a computer, then it was routed to another person who also asked me for my email address and then to the actual tech rep. This was very inconvenient and a waste of my time. Please fix this as soon as possible.
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