Hi all, I've tried to do as much reading before posting, but still not finding clear guidance on what I'd expect to be a straight forward topic. Long story short, we run an ERP system as our primary contact management tool. Inside it we build "campaigns" for certain messaging just like you build Lists in CC. In fact our integration turns those campaigns into CC lists automatically. All data management of Contacts is handled inside the ERP and then pushed to CC via API. We introduced advanced email and Express Permission settings recently into our CC account. The 1300 contacts that responded for Express Permission have now been "locked down" in CC and the API can't do anything to them. So, ironically, for all the people who GAVE us permission to communicate with them, we can't even make important changes to their record - like calling Robert "Bob" or correcting the spelling of his company name. That seems a bit backwards - am I missing something?
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