Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.   Here is an FAQ that will walk you through viewing bounces by category: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5288-understanding-managing-and-removing-bounces When a bounce is removed from the list, it will remain shown on the bounce report, for historical record keeping. Any contact that have since been removed from the account after bouncing, would show their email address with a line crossing through the middle of the address. Any crossed out email you see like those, represents that the contact was taken out prior to being recorded on the report you are viewing.   Please continue to vote for the changes that you want to see made in the account. And as always, don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Rhea,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. Please continue to vote for the changes that you want to see made inside of the account. And as always, don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. The engagement window is a work in progress, and we will continue to improve the functionality surrounding its use. This is an excellent suggesting that we will closely review. Please ccontinue to vote for the changes that you want to see made in the account. And in the mean time, as always don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Gregory,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.   Currently there is no way to adjust the order in which the email lists appear on your signup form. The system defaults that sorting to alphabetical. We have passed along details on the ability to sort lists on your signup form, that you would like to see. In the mean time, there is no way to adjust that. One thing you can do, is create "labels" for each of your lists.   To clarify, if you labeled all of your state lists as "State - (State Name)", the system in turn would automatically group all the "State" lists together, and then sort alphabetically based on the actual state name that was used after you inserted the label.   If you have any questions on this, more information, or any feedback to give us, please don't hesitate to let us know. We are here and happy to help. ... View more

Hi John, Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. The functionality that you are requesting, is currently setup and active inside of the account. To clarify for you, when an email is reported as having bounced, you can go into the bounce report and correct the email address directly from there. When the email address is corrected, the system effectively stores it like a brand new email for that contact. The system would update the "added" timestamp for the contact to your current time. In turn, when you go and do a "resend to new contacts", the timestamp for the newly corrected bounce would then be later than when the send went out, and you will be able to resend to those newly corrected people. Please don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Mike,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.   Here is an FAQ that will walk you through deleting a contact from your account: http://knowledgebase.constantcontact.com/articles/KnowledgeBase/5680-delete-a-campaign   Please don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Kristin,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. They system is using a true "Alphabetical" sorting, and it is not taking into account the numerical order your are trying to store.   One feature we do have set up, is the ability for you to "Favorite" a list(s). Favoriting a list will make it so that the list always appears towards the top of your "list table" in the contacts section of the account. Here is an FAQ that will walk you through setting that up: https://knowledgebase.constantcontact.com/articles/FAQ/5479-favorite-a-list   In the mean time, continue to vote for the changes tha tyou want to see made isnide of the account. Please don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Patrick,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. We will continue to make adjustments and get the system back to performing as smoothly as you expect it to. In the mean time, please continue to vote for the changes that you want to see made. And as always, don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Cindy,   If you're having issues using buttons or features in your account, please try another browser. We have gone in and attempted to replicate the issue inside of your account, and are unable to do so. Keep in mind that you will not see the options become available, until you check off contacts in the list telling the system who you are working with.   Please continue to vote for the changes that you want to see made. And as always, don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Ian,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.We will take a closer looka t that this process inside of the account, and see waht adjustments can be made. In the eman time, I do think that you would be able to accomplish what tyou are needing done, by using Tags in the account to create specific groups. Here is an FAQ that will walk you through how to create and tag your contacts: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5324-create-or-delete-a-tag   Please don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Chris,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. We will continue to look at the process of deleting and moving contacts to unsubscribed status. In the mean time, there is a way to place a contact on a "temporary hold".   Here is an FAQ that will walk you through that: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5333-unsubscribe-a-contact-or-change-permission-status   In the mean time, please continue to vote for the changes that you want to see made inside of the account. And also don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Scott,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. We continue to look for ways to improve the reporting functionality inside of the account. We will take a closer look at this process to see what can be done to adjust that. In the mean time, continue to vote for the changes that you want to see made in the account. And as always, please don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Hi Joey,   Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.   We will continue to adjust and setup the account to be as user friendly as possible. We do currently still have an ability for you to go in and manage many bounces at once.   Here is an FAQ that will walk you through managing bounces: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5288-understanding-managing-and-removing-bounces The main part of this for you to focus on, is to be sure and choose the type of bounce that you are wanting to view, using the "display" drop down in the upper right of the bounce table.       As always, please don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. Please continue to vote on the changes you would like to see made in the system. And as always, don't hesitate to let us know any time you have questions, more information, or any feedback to give us! ... View more

Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.   There are different ways of editing contact details inside of your account. When viewing a contact, and you click to edit a field of information inside of their contact details page, you have to be sure to hit the "Save" button, near what you are editing. Once you have hit "Save", both the Save and Cancel buttons should disappear. This tells you that the system grabbed that changes you made.   The other option you have for updating contacts, is through a spreadsheet. This route is very handy if you need to update information for multiple contacts at once. In that case, you would format an excel spreadsheet to contain the contacts and the information that you want stored for them. Once you have your file set, you can import that by click "Add from a File" in the Add Contacts menu in the account. Once you choose your file where it is saved on your machine, the next step will be to label your columns of information. Here, make sure each column is titled correctly with what is contained in that column. Once you hit continue, and the system asks you where the contacts will be saved, you should see an option to select "I'm updating existing contacts, no need to add Tags or Lists".   Check off this option and then submit your import. The system will go through, it wont change where the contacts are stored at all, it will simply make sure that the contacts information matches the information that you set inside the Excel File before importing.   Here is also an FAQ that will walk you through importing from a file: http://contacts.constantcontact.com/articles/FAQ/4858   I know this is a lot to read through. If you have any questions on this process at all, please don't hesitate to reach back out to us. We would be more than happy to walk through this with you. Also, let us know any time you have questions, more information, or any feedback to give us! ... View more