I was promised certain terms to my contract to keep me as a customer while I was reviewing my needs with this service. I am disappointed that I was mis-informed & then it took me 2-3 instances calling back just to clarify my account. I finally decided to cancel after I had a horrible experience with the Billing Customer Service Rep who originally made the promises. I felt like all she cared about was the money. You lost a good customer (I recommended others to your service many times) due to her.
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