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Hi - I work in Public Relations. It has been already 11 years now, building a database of 7,235 people interested in receiving my emails. I joined Constant Contact two weeks ago, sent out this campaign and these are some of the issues I am finding: 1. Before I used to have 100% open rate, sending only text. Now we have added some images and links and the open rate has been only 20%. 2. We went through the "Did not open" contacts and found contacts that did have open the email. So we don't understand if there is a mistake in the system that traces the emails or what. Comments are very welcome. Best, Cecile
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