I have been using and Exchange Server/Outlook for 5+ years on multiple CC accounts. This issue raised its ugly head just this week. I was unable to send test campaigns to myself -- otherwise, I never would have known about the issue.
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I cannot send campaign tests to my Outlook account, nor do I receive any campaigns from Constant Contact sent by others. I am told by your support team there is a major Office 365 "protection" issue that is identifying Outlook emails from Constant Contact as spam. These emails are not going to "junk" or anything; they are not being received at all.
1. There should be a notice sent to CC account users so we are made aware of the situation. It is one thing that it effects me, but a different issue if it is effecting my important contact list.
2. Action and status reports should be sent to us so we know what is being done to correct this major issue and when it will be resolved.
3. This is MAJOR.
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This feature has been taken away. Why?! Process: Our contacts are by residents' address (HOA). Every resident requires 2 email addresses (husband & wife). This is constantly changing with New Neighbors and with changing email addresses. Therefore, the contacts are uploaded from an excel DB dumped from Quickbooks at least once or twice a month. Problem: Eliminating a second email address for a contact has added so much more work. The excel worksheet must be edited for all 800+ contacts where there is a column for a 2nd email address. Because CC no longer reads the 2nd email address, now that column must be added as a second row for that contact in order to make them SEPERATE contacts in CC to receive announcements. QB does not populate the excel spreadsheet this way. It now must be done manually. Solution: It is my understanding from your help desk that this feature was removed to make reporting more accurate for each email address. If this field was being used by customers, why would you not CORRECT the reporting so it worked properly with this field rather than removing the field. I run two different CC accounts and will find this to be a problem with both accounts. Additionally: Last week, I also learned while creating a campaign, that the ability to write html code to a link (so a prepared email would open) was also removed. I never received notice for the removal of this feature nor the removal of the 2nd email address feature. Is there some reason I would not be notified. Both of my accounts work differently, so I'm not sure when one or the other will be upgraded and I may lose other functionality.
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