This move is disrespectful of your users and it is very poorly executed. Whoever on your team is responsible for this should be fired. I bet you lost a lot of clients because of this. At the very minimum, you should have been bombarding users who used the "copy" button on a regular basis with explicit warnings about this upcoming change providing a specific deadline for the transition and issuing multiple reminders. We use legacy emails at least twice a month and we were caught by surprise which interrupted our workflow and damaged our business processes. I hope there will be a collective lawsuit on behalf of small businesses that suffered from this totally preventable disruption.
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