So sorry you are running into issues with the anchor links. Unfortunately, there is very limited support for anchors in email anymore. Almost every mobile email client no longer has support for it, and almost half of the most commonly used email clients are mobile.
Thank you for your feedback about the interaction with the support folks. We do make recommendations of available tools and products we think will help you save time, look professional, and increase your contact engagement. They are not mandatory, and we understand you must be mindful of costs. We'd be happy to get your concerns to the right people so your interactions with us can be reviewed.
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