Hello, I want to be able to cancel/suspend my account with you online. Forcing me to call your support people during certain hours is a pain. It seems like you are not allowing me to work with you the way I want to. This is old school and not cool. Believe in your service, do a good job and let your customers manage their campaigns and plans online when it suits them. If you try to control people, it gives them a bad experience and they are more likely to leave and stay away.
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