It has been discovered that the links used to send a request for questions for the All Candidates Meetings has been malfunctioning. When linked in the body of the email it was loading in the test version of the survey and not recording the answers. This was only an issue when using an email newsletter, the link used on the website works fine. I called Constant Contact to inquire as to what may be the problem and was told that we were selecting the wrong link and or posting it incorrectly. This was shocking because we’ve selected the link for our surveys the same way for at least 7 years. All of our other surveys (prior to April 1, 2017 as it was discovered the same issue happened with the Vikram Vij Luncheon survey) have worked correctly and garnered responses. Amy said that it should never have worked like when we’ve done it before and that we’ve been very lucky that it has. I left it at that and said we’d just watch for it in the future. She said they should end in "/start" when pasted into the hyperlink. They have in the past and worked but they didn't on the two surveys in question when pasted in the body of the email. While poking around our past emails (in my own inbox and on Constant Contact) it appears now that previous survey’s aren’t working either – some even say “you’ve already taken this survey” when the survey itself is allows multiple responses. With that said, I created a new survey from scratch, as well as a new email to send it with (I went back to our original drafts from 2013). This time, the link had the "/start" when pasted into the hyperlink. The new link works and logs the results when posted from Constant Contact directly to a web browser but ultimately doesn’t log results when sent in the email. I sent a test email went to a colleague's work email, my personal email and my work email. Later, I tried everything listed above at home on my own computer in two different browsers and it yielded the same results, or lack there of. I also noticed that the “TEST” survey link is only available prior to publishing the survey and includes the words “test survey” in the URL. These words are missing from the URLs in question when in the editing section. Finally, something I’d forgotten up until last night…all test surveys have a yellow bar at the top of the survey to warn people that it is the test survey and results will not be logged. This yellow bar does not appear on the surveys in question. Hopefully this makes sense. I'd appreciate a call to discuss this.
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