Hi @JenM262 ,
I do apologize that you are running into issues with that! I would suggest giving our partner team a call. They would be able to look into this for you further. They can be reached at 1-855-854-8609, or email partnersupport(at)constantcontact(dot)com , please provide them with your account username and a description of this issue.
It might also be worth it to try some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis.
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