About DonnaE748

I am very unhappy with your campaign reporting results! Where do i start? First, you cannot select multiple campaigns to export, I have 67 campaigns and I have to select each one to see the results exported to an excel file. Then I can only export 10 at a time without getting a server issue.. The file itself does not contain the links that where clicked on in the campaign so how to I see where the most traffic is going easily in this report. The way the file exports the date field cannot be sorted easily in date order because the day of the week if in the field. Why not make the day a separate column so the file can be sorted? Also, the trend snapshot cannot be exported and you can't see beyond 25 campaigns with the titles... Why isn't the trend snapshot exportable? When are these reporting features going to be fixed? ... View more

I used to use act email marketing. They had a feature that ranked repeat email openers by most opens to least. It would be nice if in your current list of unique and total opens you had a report that extrapolates the repeat openers separately. I currently have to export the total opens then sort the list in excel and highlight those that opened more than once and rank from most to least as I want to focus and separate campaign to those that repeatedly opened my emails. The way you have it set up if you added repeat openers to the list of uniques and totals I could then easily make a separate contact list to add those emails too without having to export. If you ranked them as well I wouldn't have to do the sort and highlight in excel as well. I also think it would be nice to have the option to make a complete list of all openers, duplicate openers for all campaigns without having to make a running list for each campaign. This way the total engagement for all campaigns would be tallied as opposed to 4 times opened for campaign 1 and 4 times opened for campaign 2. My goal is to gauge how much this contact has engaged in all my campaigns and if I know who opened all my campaigns the most - they would be my most valued campaigns to focus my remarketing campaigns to. I feel you are not capturing a key component of the whole emailing marketing strategy by not making it easy to focus on and engaging with those most interested in my product and have the most potential to become an actual customer of ours. ... View more