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We had to temporarily close one of our support sites. You may experience a longer than normal wait time when calling into our support center. Remember to check out all of our available support resources including live chat for the quickest response.
Thanks, but sorry, I don't find this acceptable. If billing regularly has 30 minutes wait times, which is does because I've experienced this myself at least twice recently and I see that others are complaining about it, then please implement a call-back feature so that billing specialists can call back customers in the order the calls were received. My issue however is that my bill has gone up exponentially recently, and I just received noticed that it will go up another $5, so I'm not so sure that's a "billing" question but more a customer service/customer retention question. (I was told by "chat" I had to talk to the billing dept.) So thank you for your response but no, you did not satisfy my issue, and I still feel that Constant Contact used to have great customer service and now it's awful. Clearly there's been a change in leadership or a change in attitude of the company that I find regrettable.
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How about making yourselves availble for feedback? I click the "submit feedback" button to submit feedback, and there's not a way to do it. I try getting my question answered by chat, but because it's a billing question I'm told to call. When I call, the wait is over 30 minutes. This was also the case when I had a quick question several months ago. Are YOU going to pay my cell phone bill? Constant Contact used to have excellent customer service. Now, I find I can't even reach you. And, my bill has gone up more than 200% in one year! I've been a customer for years. I'm going to start looking elsewhere for my email marketing provider.
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