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I just wanted to post here so people know that the custom fields are not uploading all data correctly. We noticed this in our account because certain Contact Details were missing from an email we sent out and our members called with questions. When we investigated we found that when we imported our contact excel, 40% of the contacts didn't have the Custom Field 6 populated! I contacted CC support - and this was the answer they finally provided me with:
I am sorry to say but we are having an issue with custom fields uploading on existing contacts. It is an intermittent issue which our engineers are trying to resolve. I can open a case to our tier 2 so they can notify you when the issue is resolved if you like. Unfortunately at this time the only way to make sure they are correct and in is to do it manually.
We are doing a workaround and importing our custom data into a pre-existing field to see if this works. However IT IS NUTS that we have to do something like this. AND that an issue like this isn't made known to CC Clients. Everytime you upload a list they should warn you that there is a data integrity problem and your custom fields might not import for random contacts. My organization is switching email marketing providers anyway in the next month; if we weren't I would be looking for an alternative to CC -- and we've been loyal CC customers for 7 years.
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