I can't stand the new website, and I'm clearly not in the minority with my options for "describe your feedback." I find it horribly hard to read and navigate around. There is way too much white space and it doesn't make any sense. It was also sadly not mobile app compatible when I used my phone to access it, which is almost ironic considering how much you post about need to send mobile friendly emails. I would suggest going back to the drawing board on the new design.
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