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We had to temporarily close one of our support sites. You may experience a longer than normal wait time when calling into our support center. Remember to check out all of our available support resources including live chat for the quickest response.
Thank you for reaching out to us. I do apologize for the inconveniences you have been experiencing in terms of your Campaign going to spam and some billing issues. We would love to look into those issues for you! When it comes to the delivery issue of going to spam I would recommend giving our Deliverability team a call at 1-866-433-8499. Also here is a great article that goes over how to help prevent your Campaign form ending up in the wrong inbox.
When it comes to billing issues we can't unfortunately discuss them on a public platform. When you call our Deliverability team they will be able to get you over to the Billing support team, Or here is their direct line 1-855-229-5506.
Thank you for your time!
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I apologize that you are having so many issues with the service. I see that you did contact us on Facebook initially and were asked to continue the conversation here. So thank you for reaching out!
I see that you were able to chat with our Support team today and they were able to speak to you about your email appearing in the spam folder. I'd like to ask a few questions about the situation to isolate the issue you are having with the error 500 page:
Are you seeing the 500 error in more than 1 internet browser? If so, which browsers are you using?
Have you accessed the website in a private window or incognito? For steps to do so, click here
What page(s) are you trying to access when you get the error message?
I'm sorry that you had trouble getting in contact with a Spanish speaking representative regarding these issues. If you would like to speak with a speaking representative, please reach out to us at the hours and times listed here and be sure to use the number listed for support in Mexico.
Hope this helps!
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