I am sorry your autoresponder is not being triggered to your contacts as it should! This is something our engineers are currently looking into. As the previous rep mentioned, your contacts are being added by a third-party plugin. Because of this, this API would require further troubleshooting by either the company that provides this plug-in or our API team. I apologize for any inconvenience this may cause. However I took a peek at your account and can see this experience has been tracked. I can also see a member of our upper-level support team has reached out to further help with your autoresponder. Please keep an eye out for emails from this team.
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