The elimination of multiple email addresses per contact record will lead to massive problems in our database. There are numerous issues with allowing only a single email address per record, as stated repeatedly in this thread. Of immediate concern to us: when we receive registrations to events, the email address the recipient uses is often different from the one listed on his record. It appears that Email Address is the field contestant contact uses to match records. If the registrant uses the same email address as contained on his contact record, constant contact determines the records match, and updates any new info contained on the registration. But when someone registers using a different email address — maybe his Home address, as opposed to his Work email that’s on his record — a duplicate record is created. This is a big problem, now, but our database currently contains only a few hundred records. As it grows, this problem will quickly be magnified. People typically maintain multiple email addresses, so this must be accounted for in Constant Contact. Constant contact must return to allowing multiple email addresses per contact record. When someone registers for an event, constant contact should attempt to match the email address on the registration with each one on the contact record, and update the record, if necessary, with new data. Constant contact is a useful tool, but this is is a critical flaw. If it is not corrected, I will switch to another product that accounts for multiple email addresses per record. I’m certain that I am hardly alone in this, as evident in the many comments in this thread.
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