I have a contact who has been receiving our emails since June 2015. Recently, she registered for an event, but when I went to add her to a new contact list, her email is gone. I can access her contact info through the event page, but I cannot update her email, it says its a duplicate. When I search her name in the contact section, however, she does not show up at all. Somehow, she is not listed in the contacts, but she is still there somewhere because the system is recognizing her email. She is not listed in the unsubscribed list, so I am not sure why I cannot see her contact info or fix her email and re-add her to the correct email lists.
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Hello, We have been using the Events feature for some time now to have people register for training classes. It has been working great! One thing I noticed is that people who are registered as a "guest" or additional attendee on someone else's registration will still receive the reminder emails that are sent to the "non-responders." Even though they did not register directly, they are still registered, so these emails can be confusing if they aren't expecting to receive them. Can there be a way to "mark" people as "registered" so they don't receive emails to the non-responders for an event? Similarly, when we email the "registrants," anyone who is added as a guest will not receive an email. I understand why (because that email address may not have given permission to receive emails), but, when an email address is already in our contact list, can we add it to the list of registrants? Right now, I am manually creating a list to add all registered attendees so I can send them an email with additional instructions - it's just not as quick as clicking the button from the event section and I have to open each person individually to add them to the email list. I just need a way to ensure that everyone who is registered (directly or as a guest) receives the additional information. Thank you!
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