I am in the same boat. I sent this to the community support. I am so frustrated because I have been trying to reach my account rep, but no response. I have tried to reach the customer support, but hours are so limited. There are limitations to what can be done online. have been overcharged and have been trying to get that corrected. I also have requested cancellation in writing, since mid-November since the service with my first use was much less than promised. But the cancellation has not occurred. What needs to happen ( 4th request): Initial charge in October needs to be adjusted to accommodate for higher than expected contacts from over 5000 to just over 10,000. But then 25% discount was supposed to be applied and never was. Also, be aware that  was already paid for October. Charge at end of November and end of December, each at over needs to be reversed Total charge should have been  ( - 25% discount) for the campaign (email send Nov 2, 3, and 6th) Total charges billed and paid:  Refund amount due:  ... View more