Hi @JenniferB21432
I apologize for your experience with getting in touch with a member of our support team. If you were trying to get in touch on January 1st, our offices were actually closed in observance of the recent holiday.
I also do want to apologize for any confusion there may be with the charges on your account. With that being said, unfortunately your account security we cannot go into an account's billing details through the Community. Instead we do ask that you speak to our Billing Support team directly. Our Billing support is available to speak to now. One of our billing agents can help look further into these charges as well as cancel your account if you still wished to do so.
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