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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
Hi Frankie_P. I understand what the common reasons are for billing fluctuations, I am pointing out it is a rather unsavory business practice to not have some sort of notification that an action will result in a higher fee. I have to prepay in 6 month blocks, and it has only been covering 4 months because of rates rising. The lack of digital communication / account agents is also frustrating. I communicate by email for transparency and historical record. You only provide phone numbers. I prefer when I have someone I can regularly contact about MY account. Why in the world does an EMAIL service not have a customer support EMAIL? I will most likely be signing up for another service that skips the canned public answers and will correspond with me directly and have up front consistent billing. So thanks Frankie_P, you helped make my decision easier.
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WARN US when we are trying to do something that will cause our rate to go up. I have never had to deal with someplace that can raise/lower your monthly agreed upon fee without notifying you ahead of time. If this keeps up, we will have to go with another service, even if it means fewer options.
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