I did not get follow through from CC perhaps a  problem like mine should get color coded or put in an electronic file or folder that  gives it a "color status" based on how quickly and easily it might be solved how about "thinking outside the box"  I certainly did when I was told that x-y and z had to  happen to resolve it. That "canned response" is an excuse versus a reason this can and should have been resolved promptly , talk to me and I will walk you through that solution   thank you, a patient client who is not angry but who does not feel well treated ... View more