Thanks for bringing your question to the community. I took a look at Linda's profile on our back end and found that she had a duplicate contact profile that had been deleted. Sometimes these deleted profiles can intercept the resubscribe request and it ends up updating the permission status of the wrong profile. However, I was able to use an internal tool to resubscribe Linda, so you should be good to send to her normally from here on out.
Nate M. Community Support If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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