In light of the fresh and enduring hell the pandemic has wrought for performing artists, will Constant Contact offer some sort of discount program to help unemployed creators? We are currently paying through the nose on a monthly basis for a service we almost never use any more. Our mailing list has grown just enough that you all now charging us $70 per month. We HAVE NOT SENT AN EMAIL CAMPAIGN for 7 months. SEVEN MONTHS! That is a whole hell of a lot of our ever-vanishing money straight down the drain, for almost nothing. We cannot afford to do this much longer. We may send out one more mailing — but that is all that we plan to do with Constant Contact for another six month months, or so. More likely for another year, or more. We cannot in good conscious ask people to gather together in close quarters, indoors, until our nation has achieved true herd immunity (via a 70% vaccination rate), which is not going to happen anytime soon. If we are not performing live concerts, we have very little reason to send out emails to our fan list. Will Constant Contact offer us a suspension feature? And will Constant Contact give us some sort of rebate for the 7+ months we have not used the service? It would be helpful if Constant Contact only charged us at such a high rate for the months that we do use the service. (And a steeply discounted rate for those months we don’t use the service - which is clearly the majority at this point, and shall remain the majority of the time in the near future.) If you cannot offer one or both of those discount/suspension/rebate programs to help us struggling creators, I hope I am able to download my contacts database properly so that I can promptly close down my Constant Contact account after our next, last mailing. Thank you for your reply and for your consideration, Amy White AlandAmy.com YouTube.com/FairviewCritterCams
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Please allow Customization of SUBJECT fields in EMAIL LINKS again. You used to allow this feature, but it seems as if it is no longer available in most of the templates you now offer. I see this as a huge downgrade from the features you used to offer. My husband and I use Constant Contact to share future concert dates with our fans. Some of the concert venues do not have websites, and only offer email addresses for potential audience members to contact the concert hosts. In these instances, we use an email link instead of a weblink. — We used to be able to design the email link with a customized subject field that included the date of the concert, our names, and the name of the concert venue - to make things easier for the potential audience member, as well as for the concert host. I was very disappointed when this email-customization feature was disabled and no longer offered. — Please offer Customization of Email Subject Fields again. — Also, fwiw, I think it would also be a huge improvement to able to Track Clicks on Email Links. That would be VERY helpful for growing our list and tracking interest in a particular geographic region. Currently, we are only able to track clicks on website links, but not on email links. -Please offer Tracking on EMAIL link clicks. Thank you, Amy White (& Al Petteway) AlandAmy.com Fairewood Studios, LLC P.S. I find it rather bizarre and terribly annoying that a company that specializes in the sending of emails refuses to allow their own customers to contact them by email - or, at the very least, makes it very difficult to reach them. I don’t always want to be involved in a “chat” - and I do not like having to “post to the community” simply to offer suggestions for improving service or to complain about the lack of service.
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