API Permission Denied??

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DonnaR9858
Participant
It seems my post didn't get posted on Instagram due to an "API Permission Denied" error. What can I do? What can you do? Thanks! Donna
1 ACCEPTED SOLUTION
Courtney_E
Moderator

Hello DonnaR9858,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.


I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29182911.


Regards,

Courtney E.
Tier II API Support Engineer

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If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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21 REPLIES 21
Courtney_E
Moderator

Hello DonnaR9858,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.


I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29182911.


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

I HAVE THE SAME ERROR ON TWO OF MY CLIENT'S ACCOUNTS.  API Permission Denied. Please help me.

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DawnT94
Participant

I have the same issue on my instagram post. It was on NYE, and my first post ever.

John__B
Employee

Hello DawnT94,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29351070.

 

Regards,


John B.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

I'm having the same issue and would love some assistance.

no i have this same issue when tryin to post to ig

user11415
Participant

We have a same problem with Instagram connection - API Permission Denied

Hello user11415,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.


I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29654059.


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
ObedB
Participant

I had the same problem

 

Hello ObedB,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.


I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29845365.


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
FirstNameL74730
Participant

Hello Moderator,

 

I am facing the exact same issue. Can you please advise how to fix it? I tried doing an IG social media share but it failed twice. I have tried reconnecting as well!

Hello FirstNameL74730,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29872314.


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
CarolynM6711
Occasional Participant

I am having the same issue with my IG account. I tried disconnecting and reconnecting FB and IG but I'm still getting the same API error. Would you kindly help me sort it out?

Hello CarolynM6711,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.


I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29980859.


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
PotaraFusion
Participant

I am having the same problem with sharing to instagram

Hello PotaraFusion,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share. While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 30002037.


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

I am having the same issues sharing to Instagram. Please help. 

Hello ArizonaCentralCreditUnion_21,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

It looks like our main support team was able to assist you with this issue. If you continue to experience this issue, please reach out to our main support team using any of the channels on the following page and reference case #30065095.

 

Constant Contact Support:

https://community.constantcontact.com/t5/Contact-Support/bd-p/contact-support

 

Regards,


John B.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
MaiteM12
Participant

I'm having the same problem with sharing to Instagram.

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