How can a contact be Unsubscribed but still be able to open emails on another device?

MadeleineC94
Participant

I was researching a member's complaint that she did not receive a recent election survey. I saw that she had Unsubscribed, which she does not remember doing, but when I looked at her engagement history, it appears that after Unsubscribing, she continued to receive and be able to open emails on other device https://files.constantcontact.com/daef8eb8001/df8ea652-a84a-4592-831c-768bb77632ee.pdf 

 

How is that possible?

 

Madeleine Crouch for American Viola Society

info@avsnationaloffice.org

 

1 REPLY 1
Courtney_E
Moderator

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

It looks like you've already spoken with our customer support team in greater detail regarding this contact, if you're still having this issue, please reach back out to our support team. We look forward to assisting you!


Regards,

Courtney E.
Tier II API Support Engineer

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