Recaptcha version 2 is not working on the form.

UptownChamber
Constant Contact Partner
0 Votes

I've already added the domain in my recaptcha setup v2 invisible.

 https://www.screencast.com/t/XFQhDPj2Lw

https://www.screencast.com/t/J9zDUWnaf

 

I've already added also the keys to the site.

 

The problem is that why is the recaptcha says this warning and its not also working in site.

Error on the recaptcha setting https://www.screencast.com/t/kiKnXCbP

Also the recaptcha is displaying even I selected the invisible.

 

Not working on the site https://uptown.wpcrank.com/thanks-for-subscribing/

Screenshot process https://www.screencast.com/t/giZbdCDC3SE

 

Thank you for the help.

11 REPLIES 11
John__B
Moderator
0 Votes

Hello UptownChamber,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing with adding reCAPTCHA for your website's WordPress plugin form. While this form does use an API connection to add contacts to your account, this issue does not fall within our team’s scope of support.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding the reCAPTCHA error. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case #29458443.

 

Please have a look and let us know if you have any other questions!

 

Regards,


John B.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
UptownChamber
Constant Contact Partner
0 Votes

Hello, Is there already a fix in the constant contact plugin that the form will work on recaptcha?

William_A
Administrator
0 Votes

Hello @UptownChamber ,

 

Based on the email our Tier 2 team sent earlier today, the form requires reCAPTCHA v3, and included this article for additional information on adding it. If you need additional info, please reply directly to the email sent by the T2 team, or let us know if you need us to resend it to your address.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
UptownChamber
Constant Contact Partner
0 Votes

Hello,

 

I've setup the recaptcha V3 in the CC plugin setting https://www.screencast.com/t/P0wDHHkui but when I test it still says failed recaptcha. I've cleared the browser history cache and the wp admin cache.

 

The site had gravity forms plugin installed and had a recaptcha V3 installed also. It works on the gravity form but in CC form it doesn't. Does it conflict with gravity form? I try to deactivate the gravity forms plugin and still the CC form with recaptcha v3 doesn't work.

 

Please help us fix this issue.

William_A
Administrator
0 Votes

Please reply directly to T2's email so they can continue to assist.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
UptownChamber
Constant Contact Partner
0 Votes

Hello,

Can you please post it here the email of the T2?

 

Thanks

William_A
Administrator
0 Votes

I have re-sent the email to your account's main address. For the gist of it:

 

I have reviewed an issue you posted to our community site in which when setting up reCAPTCHA V2 on your website, you receive a "We detected that your site is not verifying reCAPTCHA solutions" error.
I'm sorry that you experienced this issue as I understand how important it is that your sign up form has reCAPTCHA enabled so that you can block unwanted spam sign-ups. Upon further review, I've found that this is most likely occurring because our Forms for WordPress plugin currently only supports reCAPTCHA V3.
For more information on setting up reCAPTCHA V3 for your WordPress plugin form I am including a detailed support article below:
  

 

If you have additional questions, please reply directly to either the initial T2 email or the resend from our Community.




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
UptownChamber
Constant Contact Partner
0 Votes

Can you please send it to my developer email: 

William_A
Administrator
0 Votes

I've re-sent the email to the address provided. Please have them reply directly to it if they need further info or troubleshooting on the issue.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
UptownChamber
Constant Contact Partner
0 Votes

Can you please resend the email to this email:  because the first email wasn't able to received the email you've sent.

William_A
Administrator
0 Votes

I've re-sent the email to the address provided. Please have them reply directly to it if they need further info or troubleshooting on the issue. Please make sure your system isn't blocking or bouncing our emails. Please also make sure to check all of your filtered inboxes (if applicable), as well as your spam/junk.

 

If you're still not receiving the email, then unfortunately we've exhausted all alternative communication options at this point, and you'll need to call in.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Resources
Developer Portal

View API documentation, code samples, get your API key.

Visit Page

Announcements

API Updates

Join our list to be notified of new features and updates to our V3 API.

Sign Up

Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (62%)