I must have access to my billing records and your site fails to provide a copy of the past years billing, and no explanation of the current bill. I expect to know what is billed all year and for the future if I decide to keep this service. thanks
Thanks for this feedback! We do have you post in the Community in a Feedback area so others can vote and comment on ideas they would like to see implemented. This also allows our product teams the opportunity to comment on ideas they are able to work on to get more information and let you know when things are coming! We've got a team of moderators here who read and track all the posts here.
Am I the only one with this problem? When I print a CC receipt directly from my email (for reimbursement purposes), the right hand side showing the amount is cut off, rendering it useless. When I create a PDF, it does the same thing. The only way is to go into CC, find the receipt, open in Viewer, then print. It would be so much simpler if receipt email were simply formatted to be less wide.
Let me know if I am doing something wrong. Thanks.
You are not doing anything wrong, I've passed your feedback along for voting. Thank you for bringing this up.
The lack of detail on payment receipts has been a problem for years. Our Controller's Office wants to know exactly what was paid for, and my receipt only shows how it was paid, the date, and the amount paid. NO detail on just WHAT was purchased (Constant Contact provides a number of services, so it could be anything), and a zero balance due is the other item our Controller requests. I thought at one point we had the ability to add additional detail as a memo on the receipt, but can't seem to find that.
I would like to see an invoice number in the payment receipts we receive via email.
I would also like to see an invoice as well. Not just a payment transaction. We've been with you all for a few years and it saddens me that a company such as yours cannot produce a simple invoice.
Hi @TheresaS712 thank you for reaching out with this feedback. The good news is you can locate copies of your invoice through the “View Billing Activity/Statements” button under the My Account section of your account. This is where you can select the time period you are interested in and view its invoice with details.
If you have any further questions on your billing details, for your account security we suggest contacting our Billing Support directly.
Could you please provide an amount with the invoice you are emailing us monthly?
It is a pain to have to log in, search for the invoice and then the invoice doesn't even have your company name on it.
For my bookeping it would very helpful if you could just send out an invoice vial email WITH and amount being billed on the invoice.
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