Received "New sign-on notification"

0 Votes

So logged in from the SAME laptop via the SAME ISP with a STATIC IP and so everything, that is E-V-E-R-Y-T-H-I-N-G identical, and I get a; "We detected a new login from your account iainhu from a device that we didn't recognize" message.

 

I appreciate you trying to detect fraud, but it doesn't seem to be working and I have used this client many times before

7 Comments
Frankie_P
Moderator
Status changed to: Closed - No Action

Hi @IainH4 thanks for sharing this feedback! We have tracked it with the appropriate teams.

JoanL4
Frequent Participant

Same thing happens here all the time. 

I suggest they let us opt out of this "service."  I definitely would opt out - in an instant. 

DavidB204
Participant

Is there a way to disable these sign-on notifications? We do not find them helpful and they clutter up our (already busy) email inboxes.

JoyceF80
Participant

Has there been a resolution to this login notification opt-out issue? It is kind of annoying. Thank you.

DavidB204
Participant

It would appear that Constant Contact either does not care about this issue or has no intention of resolving it. As of today, I STILL get a notification of login even when logging in from the same static IP we always use. 

Frankie_P
Moderator

Hi everyone, thank you for your patience as we continue looking into this experience. This email may come in case the browser cache was cleared or VPN was used. In fact there are a few details we would like to collect:

  • Browser type and version are you using?
  • Did you clear cookies before logging in? Or login through a VPN?
  • What sort of plugins or extensions do you have enabled on you're not working in incognito?
IainH4
Regular Participant

Humm, so I state...

 

"SAME laptop via the SAME ISP with a STATIC IP and so everything, that is E-V-E-R-Y-T-H-I-N-G identical"

 

and your suggestion is clearing browser cache or using VPN. Sorry, does "static IP" not mean anything to you?

 

Just to be 100% clear as clearly that explanation is clearly not enough...

  1. Yes it was the same laptop
  2. Yes it was the same browser
  3. No I have not cleared cookies
  4. No I do not use a VPN to access the net
  5. No I am not on a dynamic ISP allocated IP, I have and use a static IP
  6. I am using Firefox. Version obviously advances at pretty regular intervals
  7. No I do not use any kind of plug-in or incognito add-on

So you see, when I said "everything, that is E-V-E-R-Y-T-H-I-N-G identical", I meant everything and did not mean I'd changed something. I have 20+ year experience on web apps dev and online security and so I understand what a persistent cookie is, I understand device fingerprinting, although no, I've not yet looked to see quite what you are trying. Suffice to say, you trigger false alerts. Better than no alert I guess, but not what you're aiming for.

 

Is anything here unclear?

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