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Add or edit a personalized greeting in your email

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WITAN
Participant
‎01-29-2022 11:02 PM
0 Votes
‎01-29-2022 11:02 PM

The name in the greeting line is failing to capitalize the first name even though the contact record reflects a capital letter in the first name.

 

Any idea?

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1 ACCEPTED SOLUTION
Zoe_H
Employee
Employee
‎01-30-2022 10:23 AM
0 Votes
‎01-30-2022 10:23 AM

Hello @WITAN,

 

Thank you for reaching out to the Community! The personalization in your template is not capitalized when you are testing, because it is currently pulling in your company name that is shown in the top right hand corner of your account screen, and that is not capitalized. Your customers will receive this email exactly how the first name has been imported with the email address. To make sure this works, please change your Profile Details to your first/last name with the first letter capitalized and it will appear how it should in the template. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Zoe_H
Employee
Employee
‎01-30-2022 10:23 AM
0 Votes
‎01-30-2022 10:23 AM

Hello @WITAN,

 

Thank you for reaching out to the Community! The personalization in your template is not capitalized when you are testing, because it is currently pulling in your company name that is shown in the top right hand corner of your account screen, and that is not capitalized. Your customers will receive this email exactly how the first name has been imported with the email address. To make sure this works, please change your Profile Details to your first/last name with the first letter capitalized and it will appear how it should in the template. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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