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Adding a new user to an account

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DBHDD-GA09
Participant
‎04-12-2022 03:53 PM
0 Votes
‎04-12-2022 03:53 PM

I'm trying to add a new user to my account and every time I put in their email address I get this message, "This email address is in use by another user. Please enter a different email address." This user has never been a campaign creator before and is not listed anywhere but in my contact lists. 

1 ACCEPTED SOLUTION
Amanda_G
Employee
Employee
‎04-12-2022 06:10 PM
‎04-12-2022 06:10 PM

Hi @DBHDD-GA09 , 

 

That message actually means that that existing email address is in use as the primary username for another Constant Contact account entirely. They would need to either log into their existing account and update the username to something else, or you would need to use a different email address for that user.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Amanda_G
Employee
Employee
‎04-12-2022 06:10 PM
‎04-12-2022 06:10 PM

Hi @DBHDD-GA09 , 

 

That message actually means that that existing email address is in use as the primary username for another Constant Contact account entirely. They would need to either log into their existing account and update the username to something else, or you would need to use a different email address for that user.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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