Adding contacts that are already "Awaiting Confirmation"

[MarieL4932]

We have a ton of contacts "awaiting confirmation." I'm sure that some of them really didn't want to be on the list, but some of them do & they aren't getting emails.  Several people have asked to get on the list, but I can't add them b/c of their current status.  How do you update that?

[William_A]

Hello @MarieL4932 ,

Please see our main article on contacts in Awaiting Confirmation status, which gives insight on what steps you or the contacts can take to re-subscribe and get the permission status updated.

[ShaheenGallegos]

I just signed up for SMS messages. We sent out the welcome email, I included myself, and everyone received the thank you email. Now everyone is in awaiting confirmation. I have not received any other emails. How do contacts get out of the awaitng confirmation status?

[William_A]

The contacts have to follow the steps for opting in from the opt-in email. Please see the article linked in my earlier response for how Awaiting Confirmation status works, and the subsequent articles with additional info.

[ShaheenGallegos]

The contacts did not receive a text to subscribe... 

[William_A]

You'll want to ask them to check their spam/junk folders then, or make sure you setup the opt-in email with the required elements. Otherwise, please contact our delivery / compliance team for further assistance.