I'm trying to do some housekeeping on our contact list by creating a segment of contacts who were not sent any emails within 1) the past 180 days and 2) the past year. However, the resulting segment shows me a bunch of contacts who have received emails from an automated series within that timeframe. How can I generate a segment of contacts who truly weren't sent any emails at all in that timeframe? Thanks!
Hello @KirkW13 ,
At this time, automation step sendouts don't count toward contacts' engagement records (and by extension segmentation info). If and when there's an update to this functionality, our devs will notify you directly. There is no ETA on such a development at this time.
Support Tips
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
See ArticleSupport Tips
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
See ArticleSupport Tips
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
See Article