Change your account billing email address

[PybusMarket]

We have billing set up under an email address that we no longer have access to (a previous employee). How do we switch it to a current email if we don't have access to the prior login?

[William_A]

Hello @PybusMarket ,

If the Constant Contact account owner is still able to login, they can change the account's billing email to a different verified address, then remove the old one from the account. If you're wholly unable to login to the account as the owner, then we'd advise calling our general support. They can confirm security permissions live, and assist with the verified address change, or get an account ownership transfer case setup if necessary.