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Changed our domain name and our open rate has not only dropped way off, but it's not accurate.

JohnR8516
Regular Participant
‎12-04-2021 03:14 PM
0 Votes
‎12-04-2021 03:14 PM

We were getting around 50% open rate on our emails until we launched our new site and changed our domain name. Now, our open rate is hovering around 3% and customers are saying messages are going to spam or they're not getting them at all.

 

I did a test by creating a campaign and having it send ONLY to me, and the email arrived. I clicked on it and opened it, but my open and click rates still show 0%. This leads me to believe that more people are opening our emails than constant contact is reporting.

 

Has anyone seen anything like this before, and can someone at CC please help us troubleshoot this? My client is losing sleep over it. Thank you!

1 REPLY 1
Zoe_H
Employee
Employee
‎12-04-2021 04:09 PM
0 Votes
‎12-04-2021 04:09 PM

Hello @JohnR8516,

 

Thank you for reaching out to the Community! You may want to take a look at Self-authentication to make sure your emails get delivered. Please call our Delivery Specialists for some more advice and assistance with this. Thanks! 


Zoe H.
Community & Social Media Support

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