Constant Contact Email Delivery still not improved

[Commission]

I have searched IP blocklist lists, and Constant Contact is still showing as blocklisted for this IP range. 

208.75.123.0 - 208.75.123.255 

here:

matrix.spfbl.net

here:

IP Blacklist Check - Email Blocklist Checker (dnschecker.org) 

Our IT department has tried to resolve this issue through Constant Contact, as have we through several phone calls. We either cannot get through by phone as it is a lengthy VR and a wait to talk to someone or cannot resolve the issue in general. It is also not easy to find the phone numbers for the department you need to speak to, so if you do call, you may experience a wait and an additional wait after your transfer.

Our deliverability went way down, and over 60% of our contacts no longer receive our emails, more than 600 subscribers. It happened all at once, so we are not sure why that many connections went down other than a spam list.

Can anyone assist, or has anyone had the same problem that got it resolved? 

[William_A]

Hello @Commission ,

If you search in Help in your account, you can find the direct lines and hours for the delivery team.

I checked your account, and you don't have any self-authentication setup, which is going to be the biggest pain point for your account's delivery. If you were using a free address, then using our default authentication will generally be best, but since you have your own domain, self-authentication is fairly necessary for proper delivery. For instructions and additional info regarding self-authentication, please see this article.

Additionally, we recommend making sure your own system has our domains safelisted, especially for the sake of test sends and internal sendouts (i.e. some contacts you send to having the same domain as you).

[Commission]

When I called the main number listed they transferred me to this number 1-866-289-2101? Is this the deliverabilty team? Or is the other number? We were given a case number and a parent case number but never received an update.

We do have all internal servers safe-listing your domains. We still can't get test-emails. Our IT department was looking into self-authentication, but as we are in State Government, we must get things approved before altering our State-owned website. One response we got here states they implemented self-authentication but it did not help?

The response does not answer the general post about blocklisted Constant Contact IP addresses on the Internet but thank you. 

[William_A]

Hello @Commission ,

The agent you spoke with over the phone way back in May provided the basic support number for you to call back to. Since then there's been no other recorded phone cases for your account. Nothing in the screencap you provided indicates that self-authentication was setup, it just mentions having contacts perform whitelisting (safelisting) for your addresses.

Please see the linked articles in my earlier response for Delivery's direct lines and hours, info on safelisting, and info on setting up self-auth. 

[Commission]

Here is the screencap again. We have to trim out sensitive information so part of it may have been cut off. But okay. I don't think this is helpful at this time. I will be recommending we end our partnership with Constant Contact. Thank you.

[William_A]

In that case, the only thing I can really still suggest is speaking directly with the Delivery team, or having your IT do that. Many other government organizations are able to send through us without issues, especially after setting up SA, so I would really encourage having your IT look into the self-authentication again. Otherwise if they're unable or unwilling to set that up, then it's likely your delivery through us will not improve.