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Create an image from a PDF while uploading to the Library

NickB085
Participant
‎12-14-2021 09:39 AM
0 Votes
‎12-14-2021 09:39 AM

Is anyone else having problems with this? I'm not seeing a thumbnail generated when I upload pdfs.

1 REPLY 1
William_A
Administrator
Administrator
‎12-14-2021 01:17 PM
0 Votes
‎12-14-2021 01:17 PM

Hello @NickB085 ,

 

I checked your Library and it looked like your most recent PDF uploads had their first pages generated as well. I also tested in my account for uploading directly into the Library, uploading during the PDF-to-email process, and while working in the email editor, and was able to get a first page image generated each time. Are you still experiencing issues with the first page not generating when you upload your PDF? Or as a troubleshooting step, are you able to see the first page generated after clearing your cache, or in other browsers?


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William A
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