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Document Links Show Up as Attachments in Gmail

MollyW328
Participant
‎10-11-2019 06:20 AM
0 Votes
‎10-11-2019 06:20 AM

I have embedded links in my newsletter to four (4) PDF's hosted on Google Drive.

When I send a test email to my gmail account, the linked documents are attached to the test email

and the links are inactive. When I send the test to my Outlook account, the links are active.

Did I miss a setting when I posted the documents to the Google Drive?

 

3 REPLIES 3
Brigitte_P
Employee
Employee
‎10-11-2019 10:50 AM
0 Votes
‎10-11-2019 10:50 AM

Hey there @MollyW328 !

 

It appears Gmail has made some updates  and when pdf documents are linked within an email campaign but hosted on Google Drive, Gmail will display these linked documents as attachments below the actual email content.  This is functionality in Gmail but not Outlook.

It does look like you were able to resolve this with one of our chat agents! Let us know if you still need any assistance with this, we're more than happy to help!


Brigitte P
Community & Social Media Support

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SamuelS5298
Participant
‎07-14-2022 12:35 PM
In response to Brigitte_P
0 Votes
‎07-14-2022 12:35 PM
I am having this same problem. When I send a link, Gmail also sends an attachment. How do I stop it from sending the attachment?
William_A
Administrator
Administrator
‎07-14-2022 03:09 PM
In response to SamuelS5298
0 Votes
‎07-14-2022 03:09 PM

This is unfortunately how Gmail will work if your doc links are brought over directly from Google docs, rather than uploaded into your CTCT account's library.


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William A
Community & Social Media Support

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