Hi @JazzL8 ,
I certainly apologize that you are running into issues with the Automation emails, and we would love to help you figure this out. I do see that you spoke with our Support team via phone a bit earlier - were they able to get this resolved for you?
If you are still having issues, would you mind specifying a bit more about what is happening with the Automation? Is there an error message of some sort?
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"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
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